Privacy Policy for Wanderlust Weaver
At Wanderlust Weaver, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services or interact with our online platform. We appreciate your trust and want you to understand how we handle your data.
1. Information We Collect
We collect various types of information to provide and improve our bespoke travel services. This may include:
- Personal Identifiable Information (PII): This includes your name, address, email address, phone number, date of birth, passport details, visa information, travel preferences (e.g., dietary requirements, accessibility needs), payment information (e.g., credit card details), and emergency contact information.
- Travel Details: Information related to your travel plans, such as destinations, dates, accommodation preferences, flight details, and activities booked through us.
- Communication Data: Records of your interactions with us, including emails, phone calls, and inquiries made through our online platform.
- Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This data is collected to improve the functionality and user experience of our online platform.
2. How We Collect Information
We collect information in several ways:
- Directly from You: When you inquire about our services, book a tour package, request a bespoke itinerary, apply for a visa, or communicate with us via phone, email, or our online platform.
- Through Our Online Platform: Automatically as you navigate and interact with our online platform, using technologies like cookies.
- From Third Parties: When necessary for travel arrangements, such as from airlines, hotels, or visa processing centers, with your consent or as required by law.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing Services: To plan and execute your bespoke travel itineraries, book luxury tours, arrange adventure experiences, coordinate cultural immersion trips, assist with visa applications, provide travel insurance, and manage group and corporate travel solutions.
- Communication: To communicate with you about your bookings, provide updates, respond to your inquiries, and offer customer support.
- Personalization: To tailor our services and recommendations based on your preferences and previous travel history.
- Marketing and Promotions: To send you relevant offers, newsletters, and information about our services that we believe may be of interest to you, always providing an opt-out option.
- Internal Operations: For internal record keeping, billing, service improvement, data analysis, and to ensure the security of our online platform and services.
- Legal and Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights, privacy, safety, or property, and that of our users or the public.
4. Disclosure of Your Information
We may share your information with third parties only when necessary to provide our services or as required by law:
- Service Providers: With trusted third-party service providers who assist us in delivering our services, such as airlines, hotels, tour operators, ground transportation companies, visa processing agencies, and insurance providers. These parties are obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Requirements: When required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
We ensure that any third parties with whom we share your data are subject to appropriate data protection obligations.
5. Data Security
We implement robust technical and organizational measures to protect your personal information from unauthorized access, accidental loss, disclosure, alteration, or destruction. We use secure servers, encryption, firewalls, and regular security audits. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
6. Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at the address provided below.
7. Cookies
Our online platform uses cookies to enhance your browsing experience. Cookies are small data files placed on your device. They help us understand how you use our online platform, remember your preferences, and improve our services. You can configure your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our online platform may become inaccessible or not function properly.
8. Links to Other Websites
Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Children's Privacy
Our services are not intended for individuals under the age of 18 without parental consent. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Wanderlust Weaver
315 Collins Street, Level 12
Melbourne, VIC, 3000
Australia